Delivery, Returns & Payment Information
Delivery Information
We offer free of charge delivery by a tracked service for all orders placed via this website with a UK delivery address. We currently only ship to addresses within the UK. You can also pay for priority shipping at £4.99.
Every order you make is discretion assured – that means unmarked packaging and your credit card statement will show a discreet vendor name.
Please note, express shipping is not available during Seasonal Periods such as but not limited to Christmas and New Year. We apologise for any inconvenience this may cause.
Please note, typically orders placed before 1pm Monday-Thursday and before 11am on Friday will be dispatched that day. Orders received after 1pm or on weekends will be dispatched the next working day.
Delivery will take between 2 - 5 working days.
Should your order be delayed at all, please do not hesitate to contact our customer service department on info@hivhometest.com
Returns Information
Returns Information
At Pasante Healthcare, we always aim for our products to reach you in perfect condition.
If you are not 100% satisfied with your purchase, you can return your order within 30 days from the original purchase date and get a full refund.
When returning the product please note it must not have been used and must be returned in the state you received the product and be returned in the original packaging. Please also email sales@pasante.com to confirm that you are returning an item to us. We will only issue a refund upon receipt of the product, unused, in its original packaging.
If for whatever reason you're not happy with your purchase please visit the Contact Us page to contact our customer service team who will be happy to help.
With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within a 5 working days. Please check with the payment provider to confirm when this will be shown in your account.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@pasante.com and send your item to: Pasante Healthcare Ltd, 21 Commerce Way Lancing GB BN15 8TA.
Canceling an order before the item has been dispatched
If you wish to cancel your order before the item has been dispatched, please email sales@pasante.com to advise us that you wish to cancel your order. If the order has not been dispatched we will be able to issue a refund for your order, typically within a 5 working days. Please check with the payment provider to confirm when this will be shown in your account. If the order has already been dispatched, under the Distance Selling Regulations, you must let us know within eight working days of receiving your parcel. This can be done by calling our Customer Services team on 01903 753844 or via email at sales@pasante.com. You will then need to return the whole order to us, at your own expense to us if you have already received it. Once we receive the whole order back we will issue a full refund including the original delivery charge paid.
Our Details
Head Office:
Pasante Healthcare Ltd
21 Commerce Way,
Lancing,
West Sussex.
BN15 8TA.
Telephone: 01903 753844
Fax: 01903 753889
Registered in England and Wales No. 4409735. Registered office: The Old Casino, 28 Fourth Avenue, Hove, East Sussex, BN3 2PJ VAT Number: 795051316
Payment Information
We appreciate that discretion is key when ordering a product of this type. On your bank statement you will simply see SP* PHL WEBSITE ORDER and then Pasante Healthcare Ltd telephone number should you have any issues with your order.